How does AI understand my customers’ orders?

Our AI system is trained to recognize and process natural language. It reads customer messages through iMessage, deciphers their requests, and matches the items to your menu. Whether customers write out full sentences or use shorthand, the AI ensures that orders are correctly interpreted, including modifiers like milk preferences, sizes, and extra ingredients.

What if an order is incorrect?

The AI is designed to clarify any potentially confusing orders by asking follow-up questions in the iMessage thread. If a mistake happens, your staff can easily intervene by adjusting or correcting the order directly through the POS system before fulfillment. Plus, the AI learns from these interactions and improves over time.

How does the payment process work?

Our system integrates with Toast, Square, and Clover so customers can store their card securely on file when they place their first order. After that, payments are processed automatically every time they order through iMessage. The system sends a total for confirmation before charging, ensuring that customers always know what they’re paying for.

Is my customers’ payment information secure?

Absolutely. We integrate directly with Toast, Square, and Clover, all PCI-DSS compliant payment processors, to handle all card transactions. This securely vaults the customers’ payment information, so neither you nor our AI system ever stores sensitive data. This ensures that every transaction is secure and compliant with industry standards.

Do customers need to download an app?

No, your customers don’t need to download anything. All orders happen directly through iMessage, so there’s no app required. Customers can text your number and will be sent a sign-up link.Once completed, customers simply text you and we will charge the card-on-file. This makes the process fast and easy, encouraging repeat business without any app friction.